If you feel you already have Trader Access Service and are not getting access to the information that would be included in this type of membership, please check the email address you are using. Remember: Trader Access Service purchased WILL NOT work with alternate email addresses - it is only associated with the email address you used when you purchased your Trader Access Service.
Are you attempting to access information from a different category of Trader Access that you are not subscribed to ? Trader Access Service is sold on a per category basis and you only have access to the information available in the category you subscribe to. If you wish to access information in other categories you will need to purchase additional trader access service in additional categories or use the pay-per-lead service to access information in categories that you want access to less frequently.